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How can I contact you?
NOTE: If you want to place an order, please do so online and fill in the information - email or call only if you have questions regarding a product or regarding an order already placed.
EMAIL: BtoBprinting@emailforyou.com - for general questions, NEW ORDER ESTIMATES, etc.,
PHONE: 303-237-4160 - only for issues related to online orders you already submitted and for confirmations.
Please do not call to order an item by phone unless it is a reorder of an existing item you previously purchased. New orders must be submitted online because of stock, customization/personalization and choices related to an order, as there are a number of selections to be made on forms, which vary by product. Hence, orders are generally not accepted on the phone (because of issues that may arise later such as I didn't ask for that but I wanted something else, etc.,).
If you have already entered your order online and if you have questions regarding issues such as confirmation of an order and/or credit card payment approval status, please call at 303-237-4160 (emails are not reliable and can get filtered on either side of the network).
For other issues such as sending a logo/artwork, to confirm receipt of a logo/artwork, to find out the estimated shipping time, the order arrival date and regarding any other questions, you may email to BtoBprinting@emailforyou.com If you send an email always ask for a reply.
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Exchange and Refund Policy:
Please review carefully the order/product for accuracy and the item you are ordering before submit the order form. Items ordered cannot be exchanged or refunded.
Printing/shipping Errors: If it is our error in printing what was submitted online by you (with regards to any printing errors) or error in shipment of wrong product, we will gladly correct the errors and reprint/reship the item at no charge.
However, if we print and ship the item you ordered and/or exactly the way you ordered/submitted it online and it is not something you wanted (then it is not our error), and we are not liable for any such errors.
How much are the SHIPPING CHARGES?
As mentioned on our homepage, the Shipping charges are ADDITIONAL and are added to the total in your shopping cart (after you submit the order). Shipping charges vary based on THE WEIGHT and the type of shipping (regular, 2-day, etc.,). Hence, they cannot be estimated online (in the shopping cart) and will have to be calculated after the order has been received.
We offer 3 types of shipping - UPS ground, 2-day air and next-day air. For most orders, the shipping charges are approximately 5-8% of the order for ground shipping, 12-15% of the total order for 2-day air and 20-30% of the total order for next-day air service - and the shipping rates are based on what UPS charges us.
For some small orders, we may estimate the shipping charges the best we can or we may wait till we know the exact amount UPS charges us. If you want to find out the exact shipping charges are and your total, then you can email us or call us (see the contact info on this page).
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HOW LONG will it take for my order to be completed?
In all, you can expect to receive the shipment approximately 8-10 business days from the order date on most orders but you may estimate 12-14 business days, to be on the safer side especially during holidays or during for bad weather. Most online orders are approved by the next business day (and sent for printing) if we have received full information (including logo and/or artwork, if any) and if the credit card payment has been accepted/approved. In some cases, we may have to call you to obtain additional information and get confirmation on the phone - especially any logo or custom printing is involved. In such cases, we will do our best to call you as soon as possible but we are not responsible for any delays and we may just cancel an order at our discretion and without notification including any unconfirmed/suspicious orders or those which need more information (for one or any of the above reasons). We reserve the right to accept or cancel any orders, especially orders missing information and/or if the billing and shipping address do not match with or they do not match the credit card holder information.
The TOTAL TIME in most cases will include approximately 1-2 business days for approval/processing the order, 3-5 business days for printing (more in some cases) and then the shipping time based on the type of shipping you requested (3-5 days usually for UPS GROUND and more in some cases). If you have multiple items in the same order, they may arrive separately as they may be shipped from different facilities.
WE ARE NOT RESPONSIBLE FOR ANY DELAYS, unless you confirm with us that your online order has been received, the credit card payment has been approved and it is in process of printing/shipping, ESPECIALLY, IF TIME IS OF ESSENCE to you (and in that case call/email us first to get an estimate of the arrival date).
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ONLINE ORDER and CREDIT CARD APPROVAL PROCESS
The online order confirmation number and the email you receive when you enter the order online during/after checkout, IS NOT the approval/confirmation that your order has been processed. Your online order will be processed later (usually at the end of the day or next day) after we confirm that your credit card payment has been approved. You will then receive 2 emails (one for your credit card payment/receipt and another one with your item/order details). If you do not receive an email after 2 days with the CREDIT CARD PAYMENT RECEIPT and/or the email with your order/item details, then please call to confirm whether or not your order is being printed/shipped - ESPECIALLY IF TIME IS OF ESSENCE. We are not responsible for any delays.
Please note that all orders/payments are contingent upon approval, including credit card approval and confirmation, due to online fraud and security issues. We may or may not choose to bill to a credit card and we may require a payment by check/money order in some cases. ORDERS WILL NOT BE APPROVED if the credit card information entered does not match the customer's name, shipping address and telephone provided in the order. We reserve the right to accept or cancel any orders, including but not limited to, orders which do not have matching billing and shipping addresses and/or they do not match the credit card holder information.
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