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ONLINE ORDER and CREDIT CARD APPROVAL PROCESS
The online order confirmation number and the email you receive when you enter the order online during/after checkout, IS NOT the approval/confirmation that your order has been processed. Your online order will be processed later (usually at the end of the day or next day) after we confirm that your credit card payment has been approved. You will then receive 2 emails (one for your credit card payment/receipt and another one with your item/order details). If you do not receive an email after 2 days with the CREDIT CARD PAYMENT RECEIPT and/or the email with your order/item details, then please call to confirm whether or not your order is being printed/shipped - ESPECIALLY IF TIME IS OF ESSENCE. We are not responsible for any delays.
Please note that all orders/payments are contingent upon approval, including credit card approval and confirmation, due to online fraud and security issues. We may or may not choose to bill to a credit card and we may require a payment by check/money order in some cases. ORDERS WILL NOT BE APPROVED if the credit card information entered does not match the customer's name, shipping address and telephone provided in the order.
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How can I CONTACT you?
PHONE: 303-237-4160 - urgent issues related to online orders you already submitted and for confirmations.
EMAIL: BtoBprinting@emailforyou.com - for general questions, NEW ORDER ESTIMATES, etc.,
If you want to place an order for one of the products you see online, please do not call to order by phone unless it is a custom order or if it is reorder of an existing item you previously purchased. New orders must be submitted online as there are a number of forms to be filled and cannot be accepted on the phone.
If you have already entered your order online and if you have questions regarding issues such as confirmation of an order and/or credit card payment approval status, please call at 303-237-4160 (emails are not reliable and can get filtered on either side of the network).
For other issues such as sending a logo/artwork, to confirm receipt of a logo/artwork, to find out the estimated shipping time, the order arrival date and regarding any other questions, you may email to BtoBprinting@emailforyou.com If you send an email always ask for a reply.
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How much are the SHIPPING CHARGES?
As mentioned on our homepage, the Shipping charges are ADDITIONAL and are added to the total in your shopping cart (after you submit the order). Shipping charges vary based on THE WEIGHT and the type of shipping (regular, 2-day, etc.,). Hence, they cannot be estimated online (in the shopping cart) and will have to be calculated after the order has been received.
We offer 3 types of shipping - ground, 2-day air and next-day air. For most orders, the shipping charges are approximately 5-8% of the order for ground shipping, 10-15% of the total order for 2-day air and 18%-23% of the total order for next-day air service - based on what UPS charges us.
For some small orders, we may estimate the shipping charges the best we can or we may wait till we know the exact amount UPS charges us. If you want to find out the exact shipping charges are and your total, then you can email us or call us (see the contact info on this page).
HOW LONG will it take for my order to be completed?
8-10 business days on most orders but you may estimate 12-14 business days, to be on the safer side. Please read this carefully - there is order/payment approval time, printing/processing time and shipping time involved with all orders. Most online orders are approved by the next business day (and sent for printing) if we have received full information (including logo and/or artwork, if any) and if the credit card payment has been accepted/approved. In some cases, we may have to call you to obtain additional information and get confirmation on the phone. In such cases, we will do our best to call you as soon as possible but we are not responsible for any delays and we may just cancel at our discretion and without notification any unconfirmed/suspicious orders or those which need more information (for one or any of the above reasons).
In all, the TOTAL TIME in most cases will include approximately 1-2 business days for approval the order, 3-5 business days for printing (more in some cases) and then the shipping time based on the type of shipping you requested (3-5 days usually for UPS GROUND and more in some cases). If you have multiple items in the same order, they may arrive separately as they may be shipped from different facilities.
WE ARE NOT RESPONSIBLE FOR ANY DELAYS, unless you confirm with us that your online order has been received, the credit card payment has been approved and it is in process of printing/shipping, ESPECIALLY, IF TIME IS OF ESSENCE to you (and in that case call/email us first to get an estimate of the arrival date).
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What if there is a PROBLEM/ERROR with my order?
If you detect any errors BEFORE we send it for printing (which are your entry errors/mistakes), please contact us ASAP via phone at 303-237-4160 (preferred) or by email at btobprinting@emailforyou.com (emails are not reliable and can get filtered on either side of the network). PLEASE DOUBLE CHECK ALL SPELLINGS AND INPUTS IN THE FORMS, WHEN YOU ENTER YOUR ORDER, including logo/artwork (if any and if you chose to use one). If you need to make any changes or if you need to update/correct any errors (after placing the order online and BEFORE it is sent for printing), please call us ASAP. Once the order payment has been approved and it has been sent for printing, we are not responsible for any errors or typos you made while placing the order but we will accept full responsibility for any errors (that occur in printing or shipping and are our mistakes) on our part.
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